HELP FOR MASTERCLASSES & TOUR BOOKINGS

Scroll down for step by step booking guides

 

Common Problems - Questions and Answers

My ItIsOn or 5pm code isn’t valid?  – once you’ve made a purchase from a 3rd party site such as ItIsOn or 5pm.com, it can take around 48hrs for any code to become active to book on our site.  Codes need to be received by us from the 3rd party merchant and these codes then need to be uploaded to our site manually.  This process is not instant so please be patient as it’s outside our control.  If you buy directly from 56 North there is no delay as the codes is instantly able to be used

My code doesn’t seem to work?  – All codes have to be entered exactly as printed any mistakes and they won’t work on the system.

56 North – Codes will always be a unique 4 or 5 digit number

ItIsOn – Codes will be a series of numbers and letters with a – dividing them

5pm – Codes will be a series of numbers and letters

I have a 56 North code but I’m not sure what to use to book? – When you make a purchase you will get a payment receipt from PayPal or Stripe payments this is just a payment receipt and isn’t you invoice.  You will also get a separate email from us with an invoice.  This invoice has a unique  “order number”, this unique order number starting with a # is what you need to use to book.

Step by Step booking guide

STEP 1 – Select the date you are looking to book onto from the calendar available dates show in green (see below)

STEP 2 – Click on the style of class your code is for – Eg Scottish Gin & Cheeses or The Gin Distillery Tour

STEP 3 – If you have multiple codes each valid for one person you can do this but each code needs input into the basket one at a time.

STEP 4 – Enter the code into the “apply promo or vouchers” this identifies you.  If your code starts with a # please ignore it these style of 56 North directly issued codes can be valid for multiple tickets at the same time so make sure you’ve entered the same number of tickets as the code is valid for.  All the 5pm.co.uk and ItIsOn vouchers are – one ticket = one code = one person.

STEP 5 – Apply the code and check a green tick appears to show it’s valid.  Once you press the continue button it takes you to the Invoice / Checkout.

STEP 6 – If you want to add in more tickets or have more valid codes to use click the “add to booking” button to add more to your booking.

 

 

STEP 7 – Fill in the booking details into the form and proceed

STEP 8 – You will be emailed confirmations of the details and an invoice.


STILL HAVING ISSUES?  PLEASE EMAIL DETAILS OF WHICH STEP YOU ARE HAVING THE ISSUE WITH TO OUR TEAM AND WE WILL GET BACK TO YOU.

Please be sure to include – your name, code or voucher number, date you are trying to book and the issues you are experiencing.  The more info you give us the quicker we can help you – masterclass@fiftysixnorth.co.uk

PLEASE DON’T CALL THE 56 NORTH BAR STAFF.  THEY DO NOT HAVE ACCESS TO MASTERCLASS BOOKINGS SO WILL DIRECT YOU TO EMAIL THE DEDICATED TEAM.

Video Guide