HELP FOR MASTERCLASSES & TOUR BOOKINGS

Scroll down for step by step booking guides

Please don’t call our bar phone number as the bar staff DO NOT have access to help with the masterclasses and tours.

If the guides below don’s assist you please email or dedicated support team who normally respond within 24hrs – masterclass@fiftysixnorth.co.uk

Please include your name, code with the nature of the issue.

 

Common Problems - Questions and Answers

My ItIsOn or 5pm code isn’t valid?  – once you’ve made a purchase from a 3rd party site such as ItIsOn or 5pm.com, it can take around 48hrs for any code to become active to book on our site.  Codes need to be received by us from the 3rd party merchant and these codes then need to be uploaded to our site manually.  This process is not instant so please be patient as it’s outside our control.  If you buy directly from 56 North there is no delay as the codes is instantly able to be used

My code doesn’t seem to work?  – All codes have to be entered exactly as printed any mistakes and they won’t work on the system.

56 North – Codes will always be a unique 4 or 5 digit number

ItIsOn – Codes will be a series of numbers and letters with a – dividing them

5pm – Codes will be a series of numbers and letters

I have a 56 North code but I’m not sure what to use to book? – When you make a purchase you will get a payment receipt from PayPal or Stripe payments this is just a payment receipt and isn’t you invoice.  You will also get a separate email from us with an invoice.  This invoice has a unique  “order number”, this unique order number starting with a # is what you need to use to book.

Step by Step booking guide

STEP 1 – Select the date you are looking to book onto from the calendar available dates show in green (see below)

STEP 2 – Click on the style of class your code is for – Eg Scottish Gin & Cheeses or The Gin Distillery Tour

STEP 3 – Select the correct number of ticket(s) for the number of guests attending and also re-check you have the right time slot and date you wish to book

STEP 4 – Enter your code into the “apply promo or vouchers” this identifies you.  If the code starts with a # please ignore the # and use only the numbers in the code.

STEP 5 – If you have multiple codes to use you will be promoted later in the booking process for all codes relevant to the number of tickets you are booking so you only need one at this stage.

STEP 6 – Press the continue button, on the invoice page the total now due will be £0

STEP 7 – Fill in your booking details into the form including ALL valid codes in full

STEP 8 – Proceed with completing your booking

STEP 9 – You will be emailed confirmations of the details and an invoice.


STILL HAVING ISSUES?  PLEASE EMAIL DETAILS OF WHICH STEP YOU ARE HAVING THE ISSUE WITH TO OUR TEAM AND WE WILL GET BACK TO YOU.

Please be sure to include – your name, code or voucher number, date you are trying to book and the issues you are experiencing.  The more info you give us the quicker we can help you – masterclass@fiftysixnorth.co.uk

PLEASE DON’T CALL THE 56 NORTH BAR STAFF.  THEY DO NOT HAVE ACCESS TO MASTERCLASS BOOKINGS SO WILL DIRECT YOU TO EMAIL THE DEDICATED TEAM.